Jayne Lehmann trading as EdHealth Australia ABN 81 897 614 671 (“EdHealth Australia”, “we”) is committed to complying with the Privacy Act 1988 (“Act”), the Australian Privacy Principles and the privacy provisions of all applicable legislation.

This privacy statement covers all personal information we hold. Personal information is information or an opinion about an individual, whose identity is apparent, or can be reasonably ascertained, from that information or opinion. This includes information we have collected from people through our office, over the phone and over the internet.

Collecting information

When we collect personal information from an individual, we inform them of our privacy policy and how they can access it. We will only collect information that is necessary for one or more of our functions or activities.

We will advise individuals of the purpose for which their personal information is collected.

If we collect sensitive information (as defined under the Act), we will take steps to protect that information from misuse, interference, loss, and unauthorised handling.  We will ensure that the sensitive information is not collected for any purposes, other than those for which we have obtained the individual’s consent, unless the law requires otherwise, or other exceptional circumstances prevail as described under the Act.

Where an individual chooses not to provide the requested information, we will advise the individual of consequences this non-disclosure may have. For example, withholding certain information may limit our ability to provide relevant offers or services to individuals.

Diabetes 4 Disability (D4D) app

The Diabetes 4 Disability (D4D) app provides registered participants in EdHealth Australia D4D online courses access to do the course they have registered for, on their Smartphone, tablet or computer. The D4D app is available in App Stores to download for free. It is therefore downloadable on public platforms enabling anyone to access information on the D4D app. This includes services provided by EdHealth as D4D solutions for people with a disability and their circle of support.

All users of the D4D app are asked to set their privacy settings in a way that maintains their privacy. Information provided on the app reminds users not to use their full name or email address when setting their first, last or nick names and to take care to set their privacy settings so their first name, or nickname only is visible to other users of the app.

EdHealth checks settings and how they display and seek to protect privacy by periodically checking and notifying users of any privacy issues identified. We take no responsibility for the actions of a user that leads to a breach of their own security. Users are asked to set their settings m to maintain their privacy on the app. Agreement to the terms and privacy policy are required to use the D4D app.

Users are also asked not to use a client’s real name or any identifying information when participating in the D4D Forum on the app.

Disclosing information

We will only disclose personal information in accordance with the Act. This means that personal information may be disclosed:

  • For the purposes for which we have advised that we are collecting it, and for related purposes that the individual would reasonably expect,
  • Where we have the consent of the individual to do so,
  • As required by law, or
  • Under other circumstances permitted under the Act.

In the course of our business activities, our employees will have access to your information when necessary to provide our services to you.

Unauthorised disclosure or access

As EdHealth Australia is committed to protecting the privacy of individuals, we will take appropriate action to investigate and assess any potential or actual unauthorised access to personal information.

Opt- out

We will always provide individuals with a nil-cost way of contacting us to register a request to “opt – out” from receiving any product offers.

Access to and correction of personal information

Individuals will be able to access or request updates to their personal information upon request. However, EdHealth Australia may occasionally need to deny such a request in accordance with the exemptions contained in the Act. EdHealth will provide written reasons if required to decline such a request.

Data Quality

We will take all reasonable steps to ensure that the data we collect, use or disclose is accurate, complete and up to date, and has been obtained directly from individuals or other reputable sources.


Our goal is to protect the personal information collected by EdHealth Australia and its associations. Personal information will be managed confidentially and securely and destroyed appropriately when no longer required.

We will monitor and implement appropriate technical advances or management processes, to safeguard personal information.

Privacy Inquiries

Privacy related inquiries or concerns can be directed to Jayne Lehmann, EdHealth Australia. If you are not satisfied with how we have investigated or responded to an inquiry, you may contact the Office of the Australian Information Commissioner (“OAIC”). Contact information for the OAIC is available at www.oaic.gov.au/about-us/contact-us/.

Availability and review of Policy

We will make our privacy policy available upon request and will provide a link to this policy from our website.

This policy will be reviewed from time to time and any amendments will be incorporated into the updated policy.

Contact details:

EdHealth Australia

41 Winchester St.,

Malvern SA 5061

Email: office@edhealth.com.au

Phone: 0412 102 048