EdHealth Australia and Jayne Lehmann aim to provide high quality services and therefore, if you have any concerns or complaints about the service you receive from us it is important that you tell us. We are ready to hear your concerns and work with you to resolve the issue.
We undertake to hear your concerns and suggestions, treat them seriously and respond in a prompt and fair manner. Feedback is always welcome, whether positive or negative, as this is a great way for us to improve our service. Please be reassured that the service you receive from EdHealth Australia will not be affected by you making a complaint.
To make a complaint, please provide Jayne Lehmann, Director of EdHealth Australia with a summary of your concerns, using any of the following contacts:
Phone: 0412 102 048 Email: firstname.lastname@example.org
Mail: PO Box 109, Highgate SA 5063.
If you feel you would like to discuss your concern with an agency not associated with EdHealth Australia and Jayne Lehmann, please contact any, or all, of the following agencies.
- You may seek support from family, friend or an independent advocate to support you in making a complaint. For further information see: Disability Advocacy.
- If you are in New South Wales or South Australia, a complaint can be made to the NDIS Commission by:
- Phoning: 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
- National Relay Service and ask for 1800 035 544.
- Completing a complaint contact form.
The NDIS Commission can take complaints about:
- services or supports that were not provided in a safe and respectful way
- services and supports that were not delivered to an appropriate standard
If in another state or territory, use the existing arrangements in place, until:
- 1 July 2019 for the Australian Capital Territory, Northern Territory, Queensland, Tasmania, and Victoria
- 1 July 2020 for Western Australia.
- Australian Health Practitioner Registration Agency (AHPRA)
As a Registered Nurse, Jayne Lehmann is registered with the Australian Health Practitioner Registration Agency. Consumers can contact AHPRA with a complaint or concern about the capacity of registered health practitioners to practice.
To find out more click here: https://www.ahpra.gov.au/
To make a complaint click here: https://www.ahpra.gov.au/Notifications/Make-a-complaint.aspx
- The Office of the South Australian Health and Community Services Complaints Commissioner (HCSCC)
HCSCC is a free, independent, impartial and confidential service for consumers, carers and service providers to help deal with complaints about health and community services. You can also discuss any complaints with this service.
To find out more, click here: http://www.hcscc.sa.gov.au/making-a-complaint/
To make a complaint, click here: http://www.hcscc.sa.gov.au/online-complaint-form/