EdHealth Australia works to provide high quality services to NDIS participants and their circle of support. If you have any concerns or complaints about the service you receive from us it is important that you tell us. We are ready to hear your concerns and work with you to resolve the issue.
We will hear your concerns and suggestions, treat them seriously and respond in a prompt and fair manner. Feedback is always welcome, whether positive or negative, as it helps us to improve our service. Please be reassured the service you receive from EdHealth Australia will not be affected by you making a complaint.
CONTACT US
To make a complaint to EdHealth, please contact us using the contact details below. You can also ask someone in your circle of support to help you to make your complaint to us. Get in contact with Jayne Lehmann, Director of EdHealth Australia and give her a summary of your concerns.
OTHER OPTIONS
If you would like to discuss your concern with a person not associated with EdHealth Australia please contact any, or all, of the following agencies.
- You may seek support from family, a friend or independent advocate to support you in making a complaint. For further information see: Disability Advocacy.
- A complaint can be made to the NDIS Commission: Call: 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged. National Relay Service and ask for 1800 035 544. Complete a complaint contact form.
The NDIS Commission can take complaints about:
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- services or supports that were not provided in a safe and respectful way.
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- services and supports that were not delivered to an appropriate standard.
Australian Health Practitioner Registration Agency (AHPRA)
EdHealth's Registered Nurses, are registered with the Australian Health Practitioner Registration Agency. Consumers can contact AHPRA with a complaint or concern about the capacity of registered health practitioners to practice.
To find out more click here:Â https://www.ahpra.gov.au/
To make a complaint click here:Â https://www.ahpra.gov.au/Notifications/Make-a-complaint.aspx
The Office of the South Australian Health and Community Services Complaints Commissioner (HCSCC)
HCSCC is a free, independent, impartial and confidential service for consumers, carers and service providers to help deal with complaints about health and community services. You can also discuss any complaints with this service.
To find out more, click here:Â http://www.hcscc.sa.gov.au/making-a-complaint/
To make a complaint, click here:Â http://www.hcscc.sa.gov.au/online-complaint-form/